Refunds & Cancellations

Last updated: 21 August 2026

This policy covers consulting engagements with Content Leafcore: backend architecture reviews, API design advisory sessions, integration risk briefings, and office hours. It does not cover physical goods or software subscriptions — we do not sell those.

Eligibility

Refunds apply to fees paid for a scheduled engagement that is cancelled or reduced under the conditions below. Informational website content is free and not refundable.

Timeframe to request

Contact info@content-leafcore.click as soon as you need to cancel or reschedule. Refund calculations use the notice date relative to the agreed start of materials intake or the session date (whichever applies).

Full refund

• You cancel before we begin materials intake (architecture review / briefing) or more than 7 days before a scheduled advisory session, and no on-site travel has been booked on your behalf
• We cancel because of our inability to staff the engagement, and you decline a proposed new date

Partial refund

• Cancellation after intake begins but before the draft brief: we refund the unused portion after deducting time already spent at the quoted rate, documented in writing
• Cancellation of a session with 3–7 days’ notice: 50% of the session fee may be retained for reserved facilitation time
• If scope shrinks mid-engagement by mutual agreement, we credit unused hours toward a smaller deliverable or refund the difference

Non-refundable items

• Completed deliverables already sent (final briefs, decision notes, briefing memos)
• Office hours already delivered
• Non-refundable third-party costs you pre-approved in writing (for example, prepaid long-distance travel)

Deposits

The 50% scheduling payment for fixed-fee reviews is applied to the engagement balance. If you cancel under a full-refund condition, the deposit is returned. If intake has started, the deposit is applied against work performed first.

No-shows

If your team misses a scheduled interview or session without at least 24 hours’ notice, that slot is counted as delivered for scheduling purposes. We may reschedule once at no extra fee when calendar allows; repeated no-shows may end the engagement with fees owed for work completed.

Work already started

Once reading, interviews, or facilitation have started, fees reflect work performed. We will not refund for dissatisfaction with professional opinions you disagree with, provided the agreed scope and deliverable format were met.

Rescheduling

One reschedule with at least 5 days’ notice is usually accommodated without fee. Later or repeated reschedules may incur a THB 3,000 administrative fee or require re-quote.

Refund process and timing

Email refund requests to info@content-leafcore.click with your engagement reference, payment date, and reason. Approved refunds are processed within 14 business days to the original payment method where possible.

Method

Refunds return to the original payer via the same rail used for payment (bank transfer or card), unless we agree otherwise in writing.

Exceptions

Force majeure events (severe weather affecting agreed on-site days, civic emergencies) may allow mutual reschedule without penalty. Statutory rights under Thai consumer law that cannot be waived remain available where they apply.

Contact for refund requests

Content Leafcore · Office 8, 24 Example Road, Bangkok 00000 · +66 2 000 2180 · info@content-leafcore.click